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Maintenance, Training and Support

Stay away from the tragedy with Hoopad’s support and maintenance service!

  • Training by highly qualified and experienced staff is fully functional and based on existing standards
  • Provision of trained and trained human resources to provide support services
  • Permanent monitoring of the performance of support teams
  • Use the experience and technical expertise of Hopad specialists in the best possible support
  • Troubleshoot and troubleshoot hardware and hardware resources (printers, scanners, and UPSs)
  • Manage computer systems in terms of quality and hardware performance
  • Installing and Configuring Side Hardware
  • Advice and support for purchasing and upgrading hardware resources (computer systems, printers, scanners, UPSs, etc.).
  • Troubleshoot and troubleshoot common operating systems and software
  • Managing computer systems in terms of quality and software performance
  • Install and configure your operating systems and software
  • Track technical support for proprietary software
  • Advice and support in providing software and software licensing management
  • Advice and support for public software
  • Advice on software infrastructure
  • Technical support of the Internet connection service
  • Technical support of the corporate e-mail service
  • Support and promotion of Internet connection for users inside and outside the organization
  • Support for outsourced and outsourced domain domains and in-organization custom domains
  • Support for web services and users
  • Monitoring and monitoring (monitoring) of everyday network equipment and servers
  • Track and fix network problems for the correct operation of the systems
  • Creating solutions to prevent network crashes
  • Support and maintenance of server operating systems
  • Checking the overall security of the network to reduce risk
  • Create or restrict access of users to network resources
  • Immediate action when security issues occur, such as cybercrime attacks
  • Hold weekly and monthly meetings to assess the status quo and examine the problems
  • Design and implementation of security policies in the organization with the coordination of senior management of the organization
  • Create and manage a security operations center in the network support section
  • Continuing training of the support team and providing the necessary information
  • Train network users to reduce network and security issues
  • Maintenance and troubleshooting of hardware and software networks (passive, active)
  • Managing, controlling and monitoring network resources includes monitoring the quality and performance of services, network traffic and hardware.
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