Phone : +98 (21) 22011190

Maintenance, Training and Support

Stay away from the tragedy with Hoopad’s support and maintenance service!

Training by highly qualified and experienced staff is fully functional and based on existing standards

Provision of trained and trained human resources to provide support services
Permanent monitoring of the performance of support teams
Use the experience and technical expertise of Hopad specialists in the best possible support

Troubleshoot and troubleshoot hardware and hardware resources (printers, scanners, and UPSs)
Manage computer systems in terms of quality and hardware performance
Installing and Configuring Side Hardware
Advice and support for purchasing and upgrading hardware resources (computer systems, printers, scanners, UPSs, etc.).

Technical support of the Internet connection service
Technical support of the corporate e-mail service
Support and promotion of Internet connection for users inside and outside the organization
Support for outsourced and outsourced domain domains and in-organization custom domains
Support for web services and users

Monitoring and monitoring (monitoring) of everyday network equipment and servers
Track and fix network problems for the correct operation of the systems
Creating solutions to prevent network crashes
Support and maintenance of server operating systems
Checking the overall security of the network to reduce risk
Create or restrict access of users to network resources
Immediate action when security issues occur, such as cybercrime attacks
Hold weekly and monthly meetings to assess the status quo and examine the problems
Design and implementation of security policies in the organization with the coordination of senior management of the organization
Create and manage a security operations center in the network support section
Continuing training of the support team and providing the necessary information
Train network users to reduce network and security issues

Maintenance and troubleshooting of hardware and software networks (passive, active)
Managing, controlling and monitoring network resources includes monitoring the quality and performance of services, network traffic and hardware.